Wild Atlantic Health Shipping & Returns
At Wild Atlantic Health we strive to ship all orders within one business day of receiving them. Our team packs and posts each order from our Wellbeing Hub in Cork, Ireland.
We are unable to change the delivery address once an order has been shipped, so please double-check the address carefully before placing an order!
An Post (Ireland’s national postal service) is used for our deliveries and tracking numbers are provided with each shipment.
Republic of Ireland & Northern Ireland
The estimated delivery time is 1-2 working days from the date of dispatch, according to An Post guidelines.
Shipping cost is €5.
Free Shipping for orders over €50, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
UK & Europe
The estimated delivery time is 3-5 working days from the date of dispatch, according to An Post guidelines.
Shipping cost is €9.95.
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
Austria
Belgium
Bulgaria
Croatia
Denmark
Estonia
Finland
France
Germany
Hungary
Italy
Latvia
Lithuania
Luxembourg
Netherlands
Norway
Poland
Portugal
Romania
Slovakia
Slovenia
Spain
Sweden
UK
Far EU, Balkans, Western Asia
Estimated delivery time is 5-7 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €19.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
Cyprus
Greece
Iceland
North Macedonia
Malta
Serbia
Turkey
Canada and United States
Estimated delivery time is 5-7 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €19.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
Australia and New Zealand
Estimated delivery time varies between 6-8 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €27.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
South Africa
Estimated delivery time varies between 6-8 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €14.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
United Arab Emirates
Estimated delivery time varies between 6-8 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €19.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
Japan
Estimated delivery time varies between 6-8 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €27.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
Asia
Estimated delivery time is 6-8 working days from the date of dispatch in accordance with An Post guidelines.
Shipping cost is €19.95
Free Shipping for orders over €100, and supplement and/or Test Kit subscriptions.
Free Pre Paid return envelopes for all Home Test Kits
India
China
Philippines
Taiwan
Currently, we do not offer preferential postal rates to any of the counties not already mentioned. However, if you live outside of these countries, don’t hesitate to get in touch with us, and we’ll be happy to provide you with DHL pricing. info@wildatlantichealth.com
Customs & Duties
Please be aware that customs fees and import tariffs may apply to orders shipping outside the European Union. You will be responsible for these fees. Because of this, Wild Atlantic Health cannot estimate how much this will cost you. You should be aware of the possibility of delays of up to four weeks due to security inspections by customs authorities in your country. Due to An Post or your local postal agency, Wild Atlantic Health cannot be held responsible for delays. We recommend contacting Wild Atlantic Health for a DHL delivery quote if your product needs to arrive quickly.
Our Happiness Guarantee
Returns Policy
Our goal is to ensure you’re happy and have the best experience possible with us. That means if our products aren’t for you, we’ll refund your first order in full, with proof of purchase, within 30 days from the date of purchase. This happiness guarantee applies whether you have made a once-off purchase or are a new subscriber.
Our returns policy has a 30-day timeline. Unfortunately, if 30 days have passed since your purchase, we cannot offer you a refund or exchange unless special circumstances apply.
Returns Process
If you would like a refund, then all returned products must be unopened, undamaged, and in their original packaging.
If you wish to return your order, please notify us as soon as possible after receiving the order at info@wildatlantichealth.com. Please state your order number and the reason for the return.
We will issue you with a shipping authorisation number so that our warehouse can process your return. You will be responsible for paying for the shipping costs for returning your item to the warehouse. Please note we cannot be held responsible for returned packages that fail to reach the warehouse. We recommend that you use a tracked delivery service when returning an order.
When your return is received at our warehouse, we will email you to notify you of its arrival. All returns will be examined upon receipt, and once deemed eligible, payment will be refunded as quickly as possible back to the original payment method used at the time of purchase.
Exchanges Procedure
Our products are rigorously tested and should arrive to you in pristine condition. However, we promise to replace or refund any damaged or imperfect product you receive from us. To speed up the exchange process, please email info@wildatlantichealth.com with your concerns and photos of the products soon after arrival so we can address the issue immediately.
